Premade Cover Design
As per our Terms of Service Premade Cover Design Payment Policy:
All Premade Cover sales are considered final and non-refundable.
On a case-by-case basis, in extenuating circumstance, if requested by the client within 24 hours of purchase, we may allow an exchange of one product for another, or we may allow a return of a premade product in exchange for store credit if no design work has been completed on the order. In either circumstance listed in the preceding sentence, there will be a 10% fee taken out of the credit or exchange value to cover payment and order processing.
Custom Cover Design
As per our Terms of Service Custom Cover Design Payment Policy:
All custom cover deposits and payments are non-refundable.
However, Custom Cover Design reservations can be rescheduled or postponed without a rescheduling fee up until three weeks before the reservation date.
Beta & Story Services
As per our Terms of Service Beta & Story Services Payment Policy:
All beta and story service deposits and payments are non-refundable.
However, Beta & Story Services Reservations can be rescheduled or postponed without a rescheduling fee up until one week before the scheduled reservation start date except for Premium and Platinum Level Reads, which can be rescheduled or postponed without a rescheduling fee up until three weeks before the scheduled reservation start date.
Other Services
We do not offer refunds on other Author Services Deposits or payments, including, but not limited to:
- Custom Graphics Services
- Event Graphics Design
- Merch/Swag Design
- Gift cards
- Downloadable Graphics Packs
- Other Downloadable Products
Need Help?
Contact us at hello@theauthorbuddy.com with any questions.
