As per our Terms of Service Reschedule Policy and Cancellation Policy:
RESCHEDULE POLICY
COVER DESIGN PROJECTS
Cover Design Reservations can be rescheduled or postponed without a rescheduling fee up until three weeks before the scheduled reservation start date.
If the client reschedules or postpones a project prior to the start of work but after the three week cutoff, the client is responsible for a reschedule fee to be paid at the time of reserving the rescheduled design spot.
If the client reschedules or postpones a project once the design process has already started, the client will be billed for any work completed beyond the deposit amount, if applicable, at the time of reserving the rescheduled design spot, as well as the reschedule fee.
The client must select a new date within twelve months for the new design reservation. If the client fails to reschedule the project within twelve months, this agreement will be considered cancelled, The Author Buddy retains all deposits paid, and neither the client nor The Author Buddy is under further obligation to the other.
BETA & STORY SERVICES PROJECTS
Beta & Story Services Reservations can be rescheduled or postponed without a rescheduling fee up until one week before the scheduled reservation start date except for Premium and Platinum Level Reads, which can be rescheduled or postponed without a rescheduling fee up until three weeks before the scheduled reservation start date.
If the client reschedules or postpones a project prior to the start of work but after the reschedule cutoff, the client is responsible for a reschedule fee to be paid at the time of reserving the rescheduled beta spot.
If the client delivers the manuscript for the project late (as defined as by 9am Eastern Time on the scheduled reservation start date), a rush fee will be applied to the final balance invoice to account for the shortened window for the read due to the client’s delay. Projects with a late start due to the client’s delay will not be guaranteed rush project delivery. The Author Buddy retains the right to cancel the project should The Author Buddy determine that the shortened project window cannot be accommodated, and the client agrees to forfeit all deposits paid. The Author Buddy is not responsible for deadlines missed due to delays on the part of the client.
If the client reschedules or postpones a project once work on the project has already started, the client will be billed for any work completed beyond the deposit amount, if applicable, at the time of reserving the rescheduled beta spot, as well as the reschedule fee.
The client must select a new date within twelve months for the new beta reservation. If the client fails to reschedule the project within twelve months, this agreement will be considered cancelled, The Author Buddy retains all deposits paid, and neither the client nor The Author Buddy is under further obligation to the other.
The Author Buddy retains the right to discontinue, withhold, or suspend services for any account should The Author Buddy deem the number of reschedule requests from the client be too numerous or frequent.
CANCELLATION POLICY
The Author Buddy or the client may cancel this agreement at any time by providing written notice to the other party. If either the client or The Author Buddy cancels a project before work has started, neither the client nor The Author Buddy is under further obligation to the other, and this agreement will be considered cancelled.
The Author Buddy makes every effort to see each project through to completion, but on rare occasions, The Author Buddy may determine that it is necessary for the project to be terminated due to violation of these terms of services, frequent delays in communication, or misaligned goals or visions.
If the client cancels a project prior to the start of work, the client agrees to forfeit any deposits paid. If The Author Buddy cancels a project prior to the start of work, the The Author Buddy retains any deposits paid and is under no obligation to offer a transfer or credit. All project deposits are non-refundable and non-transferrable.
COVER DESIGN PROJECTS
If the client stops or cancels a cover design project once work has begun, the client will be responsible for paying an additional 25% of the project total (above the 50% deposit paid during the reservation process) prior to project termination. If the client stops or cancels a cover design project once work on the project has started, the initial mockups have been delivered to the client, and any revisions have been made to the design at the client’s request, the client will then be responsible for the full remaining balance of the original project estimate.
If the client stops or cancels a cover design project once work has begun, the client agrees to discard and destroy any mockups shared with the client, and client shall have no rights to any mockups, images, or design materials created prior to cancellation.
BETA & STORY SERVICES PROJECTS
If the client stops or cancels a beta or story services project once work has begun, the client will be responsible for paying for the work completed through the date of cancellation.
The Author Buddy makes every effort to see each project through to completion, but on rare occasions, The Author Buddy may determine that it is necessary for the project to be terminated due to violation of the terms of services or inadequate trigger and content warning disclosure.
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